Refresh Page to Resolve Error Message
If you encounter an error message when trying to open a PDF file, it could be due to your session timing out after 2 hours of inactivity. To resolve this, simply refresh the page, which will renew your session and should allow the PDF to open correctly. After refreshing, attempt to open the PDF again, and it should work without any issues. This timeout is a security measure to protect your information. If you continue to experience difficulties, please contact our support team for further assistance.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article