Use our new Help Widget to search the knowledge base or to submit Help Desk tickets. To access the Help widget, click on the ? Help icon on the bottom right of any page once you are logged in.
Search the knowledge base by entering a key word in the Got Questions? Search bar
To submit a Help Desk ticket, click on Contact us and complete all applicable fields with as much detail as possible and include screen shots so that our Help Desk agents can best assist you.
Help Desk ticket fields to complete:
Subject: Brief description of the issue
Your Name and Email Address
RCUH User Type: Use the drop-down list to choose the user type you are logged in as.
Do you have an issue with a transaction?
Choose Yes or No
If Yes, enter information into the corresponding fields that dynamically appear.
Transaction Type
Document Number OR Vendor Name and $ amount
Do you have an issue with a report?
Choose Yes or No
If Yes, enter information into the corresponding fields that dynamically appear.
Report Type
Project Account Number
Describe your question or issue in detail: Enter a detailed description of your issue.
Take screenshot: Use the screenshot feature to include an image of your issue.
Upload files: Use the upload feature to include files of your issue if applicable.
Click on Send
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article